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QUALITY ASSURANCE
Our Quality Assurance Department strives to assure that all cover letter questions are answered. All appointments are scheduled usually within one working day, at which time the physician's resume (CV) and sample report are provided if requested. Independent Medical Evaluation reports are provided within 5-10 working days.

Quality Assurance Verifications:

  • Medical/Legal experts available to discuss case when requested.
  • Direct consultation with physicians on request.
  • Chart reviews with or without a report by nursing or physician specialist followed by phone consultation (certified on request).
  • Reminder calls to send medical records
  • Calls to claimants occur two (2) days prior to appointment time and CITE letters & maps are sent to notify claimant of their evaluation wihin 10 days.
  • Medical literature search or research material.
  • Reminder calls are placed to claimant prior to evaluations when requested 10 days prior.
  • Assistance in obtaining medical records upon request.
  • Record releases obtained on claimants.
  • Picture ID obtained at time of examinations.
  • Personal phone calls are made to discuss report.
  • QA Department strives to assure cover letter is answered.
  • Physician criteria and format for different types of evaluations.
  • On the day of the evaluations verbal reports are faxed and signed by the physician.
  • Personal calls to clients on cases where benefits can be terminated.
  • National scheduling of any specialty within 50-100 miles of claimants home.
  • Maps and directions are provided to claimant to avoid getting lost.
  • Fax confirmation after scheduling with all data needed.
  • National Transcription Service to receive draft report in 24 hours after evaluation.
  • Organization of medical records to decrease duplicates and cost of physician's time and synopsis if required by our specialists.
E-mail: info@imei.com
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